Returns & Refund Policy

Returning Items to Us

The Re-Ride Tribe Ltd will accept returns that are made within 28 days of purchase and meet the following criteria:

 

The Re-Ride Tribe Ltd encourage you to try the garments in a real-world environment, however, to be eligible for a return, items must be in the same condition as when you purchased it from us. If you have tested the garments in a real-world environment, we request these are washed prior to returning them to us.

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We will not accept returns that are considered damaged or in an unsalable condition. If items are returned to us is such conditions, then the refund value may be reduced or withheld at The Re-Ride Tribe's discretion.

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To initiate a return, please email us with details of the item(s) you wish to return (please include your order number and date of purchase) and whether you would like to have store credit, item exchange or refund. This allows us to put your order on hold to await your return and if you selected an exchange, we can put this aside for you.

 

Please send your returns to us at the following address:

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The Re-Ride Tribe Returns

37A Woodgate Road

Mile End

Coleford

Gloucestershire

GL16 7QJ

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Please note: You are required to pay for the return postage.

We strongly recommend using a tracked service as we cannot be held responsible if the item disappears in transit.

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If your returned item is accepted, then your refund will be processed, and a credit will automatically be applied to your credit/debit card or original method of payment. Due to factors beyond our control, the refund can take several days to appear on your account.

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Refund Amount

You will receive a refund of the value of the product cost plus the postage you paid on your original order. If you ordered several items and are returning one item, the refund will be product cost plus part of the postage fee.

We do not refund the return postage unless we have made an error on the original order.

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EXCHANGES

We will happily exchange an item you return. Ideally, this would be for an item of the same value but we understand this is not always possible.

• If the exchange is less value than the returned item, the difference will be refunded to you via the original payment method on the order.

• If the exchange is more value than the returned item, the item will be held and an invoice sent to you for the difference. Once this has been settled, the exchanged item will be posted out to you.

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ABUSE OF GOODWILL

The Re-Ride Tribe Ltd is a non-profit and we try to be as fair and as reasonable as possible.

Thankfully, we have not experienced any abuse of our goodwill, however if we believe a customer is abusing the returns system and our goodwill, we will contact them in the first instance to discuss our concerns.